Return & Refund Policy

Welcome to Orvena! Here are answers to some of our most common questions.

How can I contact Orvena?

If you have a question about your order, products, shipping, or anything else, please contact us at shoptheorvena@gmail.com. We’ll be happy to help.

Where is my order?

Once your order has been shipped, you will receive tracking information when available. You can use the tracking information to follow your package.

How long does shipping take?

Shipping times can vary depending on your location and the shipping method selected at checkout. Please check the shipping information provided during checkout for the most accurate estimate.

Can I return my order?

Yes. Please see our Return Policy for information about eligibility, return timeframes, and how to start a return.

What if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please email us at shoptheorvena@gmail.com as soon as possible. Include your order number and photos of the item so we can help resolve the issue.

Can I change or cancel my order?

If you need to change or cancel your order, email us at shoptheorvena@gmail.com as soon as possible. We’ll do our best to help, but orders that have already been processed or shipped may not be able to be changed.